Shipping policy
SAKUR delivers to every one of the 50 U.S. states, including Alaska, Hawaii, and Puerto Rico. At this moment, we do not offer international shipping.
Processing Time
We take 1–3 business days (Monday–Friday, excluding holidays) to process each order. Once your order is shipped, you'll get an email confirmation that includes tracking details.
Shipping Options
- Standard (7-14 business days): $15
Delivery windows are estimates in business days, not including weekends or holidays. Every shipment comes with tracking.
Order Tracking
After your order leaves our facility, we'll email you the tracking number. You can then follow your package on the carrier's site (USPS, UPS, FedEx, or whichever carrier is assigned).
Delays
Although we strive to hit the estimated delivery dates, occasionally there may be delays caused by carrier issues, weather, or an unusually high number of orders. If your order is notably late, reach out to us at support@sakur.shop and we'll look into it with the carrier.
Incorrect Address
Make sure to verify your shipping address when you check out. If an order is shipped to an address that the customer provided incorrectly, we cannot be held responsible. Should you spot a mistake, get in touch immediately, and we'll do our best to correct it before the shipment goes out.
Lost or Damaged Packages
If your package gets lost during transit or shows up damaged, contact us within 48 hours of the delivery date (or the expected delivery date) at support@sakur.shop. We'll collaborate with the carrier to sort out the problem and, if appropriate, send a replacement or issue a refund.